Service Capacity Review

for the County of Wetaskiwin No. 10

The County of Wetaskiwin No. 10 provides quality municipal services to approximately 11,000 residents in rural areas.  Providing these services in a productive, effective manner is essential.    

1.     Scope of work

1.1 The County of Wetaskiwin No. 10 invites proposals from proponents for the provision of completing a Service Capacity Review for the entire organization.

2.1. To determine if the County has the right numbers of staff with the right skillsets in the right position to achieve the goals and strategies outlined in the Strategic Plan of the County as determined by Council.

2.2. References must be provided, specifically relating to Alberta Rural Municipalities.

2.3. The proposal must be focused on the following outcomes:

• Measure efficiency and/or effectiveness in the delivery of municipal services;
• Ways to maximize service delivery and/or organizational efficiency;
• Measure responsiveness of Administration to the needs of Council; and
• Ways to meet or exceed Council’s Municipal Strategic Objectives.

2.4. The proposal must identify the following deliverables:

• Improve Effectiveness;
• Improve Efficiency;
• Improve Responsiveness;
• Identify Cost Savings (both Capital and Operating);
• Identify Staffing Numbers and Training Needs;
• Identify Staff Capability Assessment; and
• Identify Accountability System Needs

3.1. How the proponent plans to review the County’s Administration to focus on the organization, staff skill sets and level and cost in relation to services and service levels needed based on the Council Strategic Plan. The intent is to take a ‘fresh look’ at the staffing resources of the County and the service demands they need to meet and match them as cost effectively as possible.
3.2. How the proponent plans to review the relationship between Council and staff to ensure the roles and responsibilities of each is being carried out in a productive manner.
3.3. Council has indicated this is a positive exercise and not to reduce staffing.
3.4. The methodology for interviewing staff and Council.
3.5. Your company’s previous projects.

• The proposal and contract must be signed by an authorized officer of the company.
• Three (3) copies of the proposal must be provided.