News Flash Home
The original item was published from 9/16/2020 9:44:09 AM to 10/17/2020 12:00:01 AM.

News Flash

County of Wetaskiwin News

Posted on: September 16, 2020

[ARCHIVED] New Public Works and Utilities Call Centre

Public Works Call Centre

Over the summer, the County of Wetaskiwin No.10 implemented a new communication system for handling Public Works and Utility related calls originating from the public. All calls will now go through a centralized call centre. This will allow for all calls to be logged, prioritized, and tracked in a more efficient manner. 

The goal is to assist the public immediately (if possible) with an answer to their question. If the nature of the call requires a field inspection and follow up with County field staff, then the call is logged in the Service Request Management System (SRM) and the SRM is assigned.

The goal of the Call Centre is to efficiently address and organize the high volumes of calls that come in on a daily basis. Once an SRM is set up, it will not be closed until there is a resolution to the complaint or service request.

Residents can call Public Works and Utilities directly by calling 780-361-6241. For afterhours concerns and emergencies please call 780-352-0005.

Additional Info...
Facebook Twitter Email

Other News in County of Wetaskiwin News

Copy of Open House Ad Mailout

Land Use Bylaw Review Open Houses

Posted on: June 7, 2024
Land Sale Tender

Land for Sale by Tender

Posted on: June 13, 2024
June 2024 EP

Emergency Preparedness Resources

Posted on: June 12, 2024
Program Guide News Flash

FCSS - Community Program Guide

Posted on: May 27, 2024
Girls Volleyball Camp

U of A Girls Volleyball Camp

Posted on: June 1, 2024 | Last Modified on: May 9, 2024
Home ALONE - August

FCSS - Home Alone Courses

Posted on: May 20, 2024
County Newsletter


Posted on: April 24, 2024