FAQs • Do I enter the decimal when I enter my account number

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Do I enter the decimal when I enter my account number?: No, the decimal does not need to be entered.

Internet / Telebanking

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1. Where do I find my A/R account number?: For example of where to find your Accounts Receivable account number on your A/R Invoice, please read our A/R Invoice Sample

2. Do I enter the decimal when I enter my account number?: No, the decimal does not need to be entered.

3. How soon do you get my payment after I submit it?: Payments are received within 3-5 business days after the payment is made.

4. How can I set up my Internet / Telebanking account?: Please visit the website of your bank to set up your account. For a list of bank websites, please visit our Payment Options page.

5. Under what name is the County registered?: When selecting the County from the Vendor Listing, ensure that the "County" and "Wetaskiwin" is included in the payee name. Please do not choose Wetaskiwin Utilities as this is the City of Wetaskiwin. For a list of bank websites, please visit our Payment Options page.

6. Does the County accept cash?: Yes the County accepts Canadian currency.